FAQ

We specialize in premium, high-quality foods from around the world. Our selection includes:

• Artisan Bakery & Patisserie items
• Fine Cheeses & Dairy products
• Specialty Coffee and Confectionary
• Fresh Fruits & Vegetables
• Quality Meat & Poultry
• Ocean-fresh Seafood
• Gourmet Pantry & Specialty items
• And much more!

Our store caters to food enthusiasts who appreciate quality and are passionate about cooking and dining. Whether you’re a home chef looking for premium ingredients, someone seeking authentic global delicacies, or simply wanting to enjoy high-quality everyday foods, we have something special for you.

We take great care in packaging your items with appropriate insulation and cooling materials to maintain freshness. Our team carefully selects and inspects each item before shipping, and we work with trusted carriers who understand the importance of handling perishable goods properly.

We prioritize quality and often source from producers who practice sustainable farming and ethical production methods. Specific product details are available on each item’s description page. We’re committed to bringing you the finest ingredients while supporting responsible producers.

We offer two main shipping methods:

• Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 days after shipping
• Free Shipping: For orders of $50 or more, via EMS, delivered in 15-25 days after shipping

We take 1-2 days to process your order, during which we carefully select, pack, and inspect each item to ensure it meets our quality standards before shipping.

Yes, we ship globally! However, to ensure product integrity, we currently cannot deliver to Asia and some remote areas due to logistical constraints. If you have questions about your specific location, please contact our customer care team.

Yes, once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s journey to your doorstep.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your transactions are safe with us.

We accept returns within 15 days of receipt. Items must be in their original condition and packaging. Due to the perishable nature of many of our products, we cannot accept returns of opened or used food items unless there is a quality issue.

Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll work quickly to resolve the problem and ensure your satisfaction.

Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

You can create an account during checkout or by clicking the “Create Account” link in the top navigation. Having an account allows you to track orders, save favorites, and checkout faster.

Orders can be modified or cancelled within 12 hours of placement, provided they haven’t entered the processing stage. Please contact us as soon as possible if you need to make changes.