Privacy Policy

Last Updated: January 2024

1. Information We Collect

To provide you with our premium gourmet shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Billing address, payment method details (processed securely through our payment partners)
• Account Information: Username, password, purchase history, preferences

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and regional compliance

2. How We Use Your Information

We use your information with the same care and attention to quality that we apply to our artisan products:

• Order Fulfillment: To process and deliver your gourmet selections from our bakery, cheese counter, pantry, and other departments
• Customer Service: To provide personalized assistance and support
• Personalization: To curate product recommendations based on your preferences
• Communication: To send order updates, respond to inquiries, and share relevant offers (with your consent)
• Security: To protect against fraud and unauthorized transactions
• Improvement: To enhance our website, products, and services

3. Data Sharing and Disclosure

We treat your personal information with the same discretion we apply to our artisan suppliers:

• Service Providers: We share necessary information with trusted partners for payment processing, shipping, and website operations
• Legal Compliance: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred
• International Transfers: As we serve customers globally (excluding Asia and some remote areas), data may be processed internationally with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same rigor we apply to selecting our fine foods:

• Storage Duration: We retain your information only as long as necessary for business and legal purposes
• Security Measures: Industry-standard encryption, secure servers, and regular security assessments
• Payment Security: All payment information is processed through PCI-DSS compliant payment gateways
• Access Controls: Strict internal policies limit access to your personal information

5. Your Rights and Choices

You have control over your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Limit how we use your personal information

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure checkout
• Preference Cookies: Remember your language and display preferences
• Analytical Cookies: Help us understand how customers use our site
• Marketing Cookies: Used with your consent to show relevant offers

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

7. International Data Transfers

As we serve customers across continents, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

8. Children’s Privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to you when appropriate.

10. Contact Us

Food Sales Store – Where Quality Meets Your Table, and Privacy Meets Our Promise