At Food Sales Store, we take pride in selecting only the finest gourmet products for our discerning customers. We understand that sometimes a product may not meet your expectations, and we’re committed to making the returns process as seamless as our premium shopping experience.
Our Promise to You
Just as we carefully curate our artisan products, we approach customer service with the same attention to quality and care. Your satisfaction is our priority, and we strive to handle returns and exchanges with the efficiency and professionalism you deserve.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of goods. Please note that all returned items must be in their original condition, unopened, and with packaging intact to qualify for a refund or exchange.
Non-Returnable Products
Due to the nature of our premium gourmet offerings and food safety regulations, the following product categories cannot be returned or exchanged unless they arrive damaged or defective:
- Perishable Items: Fresh products from our Bakery & Patisserie, Cheese & Dairy, Fruit & Vegetables, Meat & Poultry, and Seafood departments
- Opened Products: Any food, health, or beauty products with broken seals or opened packaging
- Seasonal Items: Limited edition or seasonal products purchased during special promotions
- Final Sale Items: Clearly marked clearance or final sale products
If you receive a damaged or defective product from these categories, please contact us within 48 hours of delivery.
Return Process
Follow these simple steps to initiate a return or exchange:
Step 1: Submit Your Return Request
Within 15 days of receiving your order, complete our Returns & Exchanges Request Form (provided below) and email it to our Customer Care team at [email protected].
Step 2: Receive Return Authorization
Within 2 business days, we’ll review your request and email you a Return Authorization Number along with detailed shipping instructions. Please do not ship items back without this authorization as we cannot process unauthorized returns.
Step 3: Package and Ship Your Return
Securely package the items you’re returning, including all original packaging and documentation. Affix the provided return label to your package and ship it using the carrier specified in your instructions.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your returned items, we’ll process your refund or ship your exchange within 3-5 business days. You’ll receive email confirmation when your return is complete.
Return Shipping Costs
For returns due to our error or defective products, we will cover return shipping costs. For customer-initiated returns, return shipping is the responsibility of the customer unless otherwise specified.
Refund Information
Refunds will be issued to your original payment method once we’ve received and processed your return:
- Credit Card Refunds: 5-10 business days to appear on your statement after processing
- PayPal Refunds: 3-5 business days to appear in your account after processing
Please note that original shipping fees are non-refundable for customer-initiated returns.
Returns & Exchanges Request Form
Email Subject: Return Request – [Your Order Number]
Send To: [email protected]
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Items to Return/Exchange:
Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Please specify reason – damaged, incorrect item, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Additional Comments: [Any additional information we should know]
Need Assistance?
Our Customer Care team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: Food Sales Store, 1101 Lotus Avenue, Glen Burnie, US 21061
We typically respond to all inquiries within 1-2 business days.
Thank you for choosing Food Sales Store for your gourmet needs. We appreciate your business and look forward to serving you again soon.